– Be master of expected requests from the customers, make concerned persons who understand that requests clearly .
– Let sale staffs negotiate with the customers to recognize risk implicitly which have ability to influence to quality , all measures of prevention for assuring the customers’ requests .
– The matters are united by documents after signing contract .
– Do propriately straight first time .
– Control the process of orders execution .
– When happening problems beyond of the control : Check and solve problems.
– Identify the unsuitable products . Classify and repair immediately.
– Inform with the customers the happened problems beyond of the control.
– When the customers claim about quality , delivery or any problems . Request the customers supply pictures , proofs for the problems and then , we will improve them for next time .
– Solve the compensation requests : BE calm and analyze the problems that the customers complained. Find solutions promtly and fewest costs are accepted by customers